International shipping /customs notice

1. Do you offer international shipping?

Yes, we offer international shipping to most countries. Please note that shipping times may vary depending on the destination.

2. How long does international shipping take?

The shipping time for international orders can vary depending on the destination country and any customs processing. On average, it takes approximately 7-21 business days for international delivery.

3. Will I be charged customs fees?

Customs fees and import duties may be charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information on potential fees.

4. How are customs fees calculated?

Customs fees are determined by the customs authorities in the destination country. The fees are typically based on the value of the imported goods and any applicable taxes or duties. We recommend contacting your local customs office for specific information on how fees are calculated.

5. Can I track my international order?

Yes, we provide tracking information for international orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

6. What happens if my international order is lost or damaged?

If your international order is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with you to resolve the issue and ensure you receive a replacement or refund, depending on the circumstances.

7. Can I return an international order?

Yes, you can return an international order if it meets our return policy criteria. However, please note that the customer is responsible for any return shipping costs and any customs fees associated with the return. Please refer to our Refund Policy for more information. (see if you are eligible for a return by emailing us)

8. How can I contact customer support?

If you have any further questions or need assistance, please fill out the Contact Us form on our website. Our customer support team will respond to your inquiry as soon as possible.

Customers are responsible for any tax and duty’s. We have to ensure that if somthing goes missing that we are covered by insurance companies too. Any questions please don’t hesitate to contact us